Legal and compliance

Our regulatory status, our fees and how to complain if we get something wrong.

Regulatory status

Mortgage Matters Solutions is a trading name of Nicola Speight, who is an Appointed Representative of PRIMIS Mortgage Network, a trading name of Advance Mortgage Funding Ltd. Advance Mortgage Funding Ltd is authorised and regulated by the Financial Conduct Authority.

Our Financial Services Register reference is 451536. You can check the register at register.fca.org.uk or by calling the FCA on 0800 111 6768.

Our fees

We charge a fee for our advice services of between £195 and £495, depending on the complexity of the advice given. You will be invoiced on completion of your mortgage.

Scope of advice

As mortgage brokers we have access to a comprehensive range of UK mortgage and remortgage products from many different lenders across the market. Once we understand your circumstances and needs we research the market and recommend the most suitable option for you.

Risk warnings

Important

Your home may be repossessed if you do not keep up repayments on your mortgage.

Most buy to let mortgages are not regulated by the Financial Conduct Authority.

Taxation advice is not regulated by the Financial Conduct Authority.

Critical illness policies pay out only for the specific conditions and definitions set out in the policy. Cover is subject to underwriting and exclusions may apply.

Complaints

We are committed to providing a professional service to all our customers. If you are unhappy then we want to hear about it so we can try to put things right. You can make a complaint by any reasonable means, including telephone, letter or email.

Write to: Mortgage Matters Solutions, Building 10, Suite 23, Churchill Square Business Centre, Kings Hill, West Malling, Kent ME19 4YU
Telephone: 07973 705692
Email: nicola@mortgagematterssolutions.co.uk

If you prefer, you can refer your complaint to PRIMIS directly:

Write to: PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT
Telephone: 0121 767 1139
Email: complaints.solihull@primis.co.uk

If we have not resolved your complaint within eight weeks, or you are unhappy with our final response, you may be able to refer the matter to the Financial Ombudsman Service. The Ombudsman is a free and independent service. You can contact them at Exchange Tower, London E14 9SR, on 0800 023 4567, or at financial-ombudsman.org.uk.

Territorial scope

The guidance contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.